Return policy
Our return policy extends for a period of 30 days from the date of receiving your item.
To qualify for a return, your item must remain in its original condition, unused or unworn, with tags intact, and in the original packaging. A valid receipt or proof of purchase is required.
To initiate a return, please contact us at [please indicate your contact email address]. Upon acceptance of your return request, we will provide a return shipping label along with detailed instructions on how and where to send the package. Items returned without prior authorization will not be accepted.
Feel free to reach out to us at [please indicate your contact email address] for any inquiries regarding returns.
Damages and Issues:
Please inspect your order upon delivery. Contact us immediately if you notice any defects, damages, or if you have received the incorrect item. This allows us to promptly assess the issue and take corrective measures.
Exceptions / Non-returnable Items:
Certain items are ineligible for return, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Additionally, returns are not accepted for hazardous materials, flammable liquids, or gases. If you have concerns about a specific item, please reach out to us for clarification.
Unfortunately, we cannot accommodate returns for sale items or gift cards.
Exchanges:
For a swift exchange process, we recommend returning the item and placing a separate order for the desired item once the return is accepted.
Refunds:
Upon receipt and inspection of your return, we will notify you of the approval or denial of your refund. If approved, the refund will be processed automatically to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.